FAQ's

 Q:  How do I order Epson products?
   A:  Visit https://EpsonECW.nwtlogistics.com to order.
 Q:  When will my order ship?
   A:  Orders Received by 3:00 PM EST will be shipped same day. Orders received after 3:00 PM will ship same day or next day.
 Q:  How do I track my order?
   A:  You will receive a Shipping Confirmation via email which will have your UPS tracking information. In addition, on the top navigation on the site under
       "My account" > "Order History" > your web order and tracking information is provided.
 Q:  Who do I call if I have any questions about my order?
   A:  Contact Mike Kincaid via email at mkincaid@newwavetech.com or call (301) 624-5331.
 Q:  What Epson devices are approved for eClinicalWorks?
   A:  Login to my.eclinicalworks.com and go to the Knowledge tab for the eCW list of supported devices.
 Q:  Do the Epson scanners support card scanning and authentication?
   A:  Login to my.eclinicalworks.com for the list of supported devices.
 Q:  Are evaluation devices available?
   A:  No, Epson devices are guaranteed to meet or exceed the stated performance specifications. If you have any technical issues, Epson commits to 90-day free of charge returns.
 Q:  Who should I contact for questions about Acuant Mediscan insurance and patient ID capture with eCW integration?
   A:  Robert Baxter, rbaxter@acuantcorp.com, 213-867-2626.
 Q:  Where do I get support for MediScan software?
   A:  Visit https://support.acuant.com/home/ or call 213-867-2630 or email support@acuantcorp.com
 Q:  I have some custom MediScan configuration needs. Who should I call?
   A:  Robert Baxter, rbaxter@acuantcorp.com, 213-867-2626.
 Q:  We have a large number of locations that we would like to utilize MediScan to standardize patient identification and health insurance information capt
   A:  Robert Baxter, rbaxter@acuantcorp.com, 213-867-2626.
 Q:  Who do I contact if I my system is not functioning properly?
   A:  Follow Steps Below:
 Q:  How do I contact Epson Support?
   A:  By Web: https://epson.com/Support/Scanners  /  By Phone: (562) 276-4382, Monday - Friday 6am - 8pm (PT), Saturday 7am – 4pm (PT)  / 
        By e-mail: https://epson.com/Support/Scanners, select product name then choose Contact Us tab for e-mail form.
 Q:  How do I request an RMA(Return Materials Authorized)?
   A:  Please contact Mike Kincaid via email at mkincaid@newwavetech.com or call (301) 624-5331.
 Q:  Where can I get Epson DS-870 Document Scanner Guides and Drivers?
 Q:  Where can I get Epson DS-530 Document Scanner Guides and Drivers?
 Q:  Where can I get Epson DS-320 Document Scanner Guides and Drivers?
 Q:  Where can I get Epson DS-530 II Document Scanner Guides and Drivers?
 Q:  How does the Epson DS-870 Document Scanner match up with the competition?
   A:  Click here to download the competitive comparison chart.
 Q:  How does the Epson DS-530 Document Scanner match up with the competition?
   A:  Click here to download the competitive comparison chart.
 Q:  How does the Epson DS-320 Document Scanner match up with the competition?
   A:  Click here to download the competitive comparison chart.
 Q:  How does the Epson DS-530 II Document Scanner match up with the competition?
   A:  Click here to download the competivite comparison chart.

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